Promotion Terms and Conditions

Promotions Terms & Conditions

From time to time, Mumilk may run promotions including discounts, bundle offers, free gifts, giveaways, influencer codes, and event promotions. The following terms apply to all promotions unless otherwise stated.

1. General Promotion Terms

Promotions are valid for a limited time only and may end without notice.
Promotions are subject to availability while stocks last.
Only one promotional offer may be used per order, unless otherwise stated.
Promotions cannot be exchanged for cash, store credit, or alternative products.
Mumilk reserves the right to modify, pause, or cancel a promotion at any time.

2. Promotion Eligibility
Promotions are valid only for qualifying purchases made during the stated promotion period and through the specified sales channel (for example the Mumilk website, Mumilk expo stand, or participating retailers).

Promotions cannot be applied to purchases made outside the promotion conditions.

3. Promotions Cannot Be Applied Retrospectively
Promotional offers cannot be applied to orders placed before the promotion began or after it has ended.
This includes requests for:

partial refunds
free gifts
price adjustments
applying discount codes after checkout

4. Channel-Specific Promotions
Some promotions are exclusive to specific sales channels, including:

Mumilk website
Mumilk expo stands or events
Participating retailers or stockists
Influencer or partner promotions

Promotions offered through one channel may not apply to purchases made through another channel.

For example, an offer available on the Mumilk website may not apply to purchases made through third-party retailers.

5. Free Gift Promotions

Free gifts are available while stocks last.
If the advertised free gift becomes unavailable, Mumilk reserves the right to substitute a product of equal or greater value.
Free gifts cannot be exchanged for cash or alternative items.
If a qualifying purchase is returned for refund, any free gift must also be returned.

6. Bundle Promotions

Bundle pricing applies only to the specific products included in the bundle.
Bundle items cannot be swapped or substituted, unless otherwise stated.
If part of a bundle is returned, the bundle discount may be removed, and the refund adjusted accordingly.

7. Discount Codes & Influencer Codes

Discount codes must be entered at checkout to be applied.
Codes cannot be applied after an order has been placed.
Some codes may be restricted to specific products or collections.
Codes may not be combined with other promotions, unless stated.
Mumilk reserves the right to modify, deactivate or cancel codes at any time.

8. Influencer & Affiliate Promotions
Promotions offered through influencers, affiliates, or brand partners may be subject to additional terms set by Mumilk.

Influencer discount codes may be:

time limited
restricted to certain products
limited to one use per customer

Mumilk reserves the right to modify or deactivate influencer codes at any time.

9. Expo & Event Promotions
Promotions offered at expos, events, or pop-up locations may differ from online promotions.

Expo offers are valid only during the event dates unless otherwise specified.
Expo promotions cannot be applied to online purchases made outside the event period.
Some offers may be exclusive to event attendees.

10. Stockist Purchases
Promotions offered directly by Mumilk may not apply to purchases made through third-party retailers or stockists.

Any promotions run by stockists are independently managed by the retailer and are not controlled by Mumilk.

11. Returns & Refunds on Promotional Orders
Standard return policies apply unless otherwise stated.

Refunds will reflect the price actually paid during the promotion.
If a promotional order included a free gift, the free gift must be returned if the qualifying item is returned.

12. Order Adjustments
If an order is cancelled, refunded, or partially returned and no longer qualifies for the promotion, Mumilk reserves the right to:

remove the promotional benefit
adjust the refund amount accordingly

13. Errors & Misprints
Mumilk reserves the right to correct any errors, inaccuracies or omissions in promotional materials.

If a promotion or price has been displayed incorrectly, Mumilk may cancel or refuse the order and issue a refund if required.

14. Social Media Promotions Disclaimer
Promotions, giveaways, and competitions run by Mumilk on social media platforms (including Instagram and Facebook) are in no way sponsored, endorsed, administered by, or associated with Instagram, Facebook, or Meta.

By entering a promotion, participants release Instagram, Facebook, and Meta from any responsibility or liability associated with the promotion.

Participants must comply with the terms and policies of the relevant social media platform when entering or engaging with a promotion.

15. Contact
If you have any questions regarding a promotion, please contact:
Mumilk Customer Support

📧 info@mumilk.com.au